Last updated: May 24, 2026
1. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal from the order date under EU/Türkiye distance-sales regulations. However, since our service is "one-time digital content delivery," the withdrawal right ends the moment the transfer actually begins (Art. 16(m) of EU Consumer Rights Directive; Art. 15-1/ğ of Türkiye Distance Sales Regulation).
2. Refund conditions
Full refund (100%)
- If the order was placed but the transfer has not started yet — refunded same day on request.
- If a technical failure on our side prevents the transfer from starting at all.
Partial refund
- In a multi-account order, if one or more accounts fail due to our technical issue, $1 per failed account is refunded.
Non-refundable cases
- You provided incorrect IMAP details (host/port/password) preventing connection.
- The transfer was interrupted because the destination quota was exhausted.
- The source provider (e.g. Yandex) suspended the account, blocking access.
- Requests received after a successful transfer.
3. Refund timeline
Approved refunds are issued via the original payment channel (PayTR / Lemon Squeezy / wire) within 14 business days. Card refunds may take an additional 1-10 business days to appear in your statement, depending on your bank.
4. How to request
Email refunds@easymailtransfer.com with your order number. We respond within 24 hours.
5. Chargebacks / disputes
We kindly ask you to contact us first before opening a chargeback with your bank. Direct outreach often resolves the issue faster.